A draft safety protocol on the use of online video call appointments with customers, sought by Fórsa, has been provided and is under consideration.

Fórsa had previously sought a protocol on the use of the new online video engagement system currently being piloted in a small number of areas in Public Employment Services

Online video engagement is currently being piloted in a small number of areas in Public Employment Services and has facilitated a greater level of remote working for members operating the online video appointments.

The union had raised with management health and safety concerns in relation to video call appointments with customers and has now received a draft protocol on the use of the new system that is being considered by officials.

There’s never been a better time to join a union, and it’s never been easier. Join Fórsa today.