New research presented by Fórsa to the National Economic and Social Council (NESC) confirms that workers are performing better in remote and hybrid environments, while also benefiting from improved work-life balance and reduced cost pressures. 

The findings are based on Ireland’s largest study of remote and hybrid work, combining survey data from almost 20,000 public service workers, including more than 5,000 managers, with additional research by Ireland Thinks. The findings were first presented at the union’s conference in May. 

Key Findings   

• Drivers of preference: Reduced commuting time (78%), greater productivity (69%) and lower work-related expenses (68%).
• Performance: Only 6% of managers report deadline challenges in remote settings, compared with 23% in fully on site environments. Managers also report higher satisfaction with communication, collaboration and meetings among remote/hybrid teams. 
• Time dividend: Almost half (45%) of respondents said reduced commuting time gains them three or more hours per week, while 15% gain over six hours. Of that time, 48% of respondents said it goes on household responsibilities, with 30% reporting more time spent with children, while 28% use the time to do more work. 
• Cost-of-living: Almost half say flexible work reduces overall care costs, most notably on childcare, while many report lower fuel and transport costs. 
• Talent: flexibility is seen as critical to recruitment and retention across the public service. 

Flexible work is also giving members valuable time back. Almost half (45%) say they gain three hours or more each week from reduced commuting, while 15% gain over six hours. That time is being put to good use, with 48% spending it on household responsibilities, 30% with their children, and 28% on additional work. 

Fórsa campaigns director Kevin Donoghue said the findings show a clear and lasting shift in how work is organised: “Six years on from the move to remote working, the evidence is clear. People are getting more done and working in ways that are more sustainable. 

“Hybrid work, in particular, offers the best balance. Even one day of remote work per week makes a meaningful difference to people’s lives, while allowing organisations to maintain performance and collaboration,” he said. 

The research also highlights the challenges faced by members who are fully on-site, including longer commutes, higher costs, and less time outside of work. Almost half of respondents said flexible work reduces care costs, particularly childcare. 

Overall, the findings underline the importance of protecting and expanding access to flexible work, which members see as critical to quality of life, recruitment and retention, and the future of public services. 

Copies of both research reports are available here: Ireland thinks report, Amárach report 

Join a union that wins. Join Fórsa.